💼 Business Consultant Quest

Diagnose problems, prescribe AI solutions

Cases Solved
0
Success Rate
0%
Score
0

Welcome, Innovation Consultant! 👋

You've been hired to help struggling businesses identify their core problems and recommend AI solutions.

Your job is to:

  1. Listen to customer complaints and stakeholder interviews
  2. Diagnose which enduring desire is being ignored
  3. Prescribe the right type of AI to solve the problem

Warning: Wrong diagnoses lead to failed implementations and angry clients!

RetailCo Fashion
E-commerce Clothing Retailer

The Situation: RetailCo has lost 25% of customers to competitors in the past year. Sales are declining despite having good products.

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Customer Interview #1: "I love their clothes, but I spend 30 minutes on their website comparing sizes, reading reviews, and checking other sites for the same items. By the time I'm done, I'm exhausted and just give up."
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Customer Interview #2: "I want to buy from them, but it takes forever to find what I need. I have to open like 10 tabs and compare everything myself. Amazon just makes it easier."
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CEO: "We have great inventory, competitive prices, and fast shipping. I don't understand why customers are leaving!"

Step 1: Which enduring desire is being ignored?

A) Convenience & Efficiency
Customers want their time back - shopping takes too long
B) Value & Security
Customers want lower prices and better deals
C) Status & Achievement
Customers want to feel fashionable and recognized
RetailCo Fashion
E-commerce Clothing Retailer

Correct! Customers are frustrated by the time and effort required to shop. They want convenience.

Step 2: What type of AI would solve this?

A) Predictive AI
Forecast which items will sell out soon
B) Agentic AI
Autonomous shopping assistant that searches multiple sites, compares options, and recommends best fits
C) Generative AI
Generate personalized product descriptions
HealthTech Plus
Healthcare Appointment Platform

The Situation: HealthTech connects patients with doctors, but they're losing patients to competitors despite having more doctors available.

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Patient Feedback: "I booked an appointment, but when I showed up, the doctor was running 2 hours late. Nobody warned me. I could have done something else with my morning!"
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Another Patient: "Half the time I book appointments that don't match my availability later. I wish someone would just look at my calendar and find times that actually work."
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Doctor Complaint: "We have lots of no-shows and last-minute cancellations. It's wreaking havoc on our schedule."

Step 1: Which enduring desire is being ignored?

A) Health & Vitality
Patients want better healthcare outcomes
B) Convenience & Efficiency
Patients want their time respected and scheduling simplified
C) Value & Security
Patients want lower healthcare costs
HealthTech Plus
Healthcare Appointment Platform

Exactly! Patients' time is being wasted. They want convenience - smart scheduling and reliable information.

Step 2: What type of AI would solve this?

A) Predictive AI
Predict which patients will no-show and send reminders
B) Agentic AI
Autonomous scheduling agent that checks patient calendars, predicts delays, sends proactive updates, and automatically reschedules
C) Generative AI
Generate appointment confirmation emails
BankSecure
Online Banking

The Situation: BankSecure is losing customers to fintech startups despite having more branches and better interest rates.

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Customer: "I got locked out of my account for a 'suspicious' charge - it was just me buying coffee! Then I spent 45 minutes on hold trying to unlock it. Meanwhile, fraudsters charged $500 to my card last month and nobody caught it."
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Another Customer: "Their fraud detection is terrible. It blocks my legitimate purchases but missed an actual fraud case. I don't feel safe."
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Banker: "We're processing millions of transactions. How are we supposed to catch fraud without blocking some good transactions?"

Step 1: Which enduring desire is being ignored?

A) Value & Security
Customers want to feel safe and protected from fraud
B) Convenience & Efficiency
Customers want faster account recovery
C) Autonomy & Control
Customers want more control over security settings
BankSecure
Online Banking

Perfect! Customers want security - protection from real fraud without false alarms.

Step 2: What type of AI would solve this?

A) Predictive AI
Real-time fraud detection that learns customer patterns and catches anomalies with high accuracy
B) Agentic AI
Agent that automatically freezes suspicious accounts
C) Generative AI
Generate fraud alert messages

🎯 Consulting Mission Complete!

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Total Score
0
✅
Cases Solved
0/3
Key Takeaways:
✓ Always identify the enduring desire first
✓ Match AI type to the specific problem
✓ Predictive AI for forecasting & detection
✓ Generative AI for content creation
✓ Agentic AI for autonomous action