Simple/Obvious
Best Practice
Clear cause and effect. Known knowns.
Ex: Password reset, inventory reorder
Complicated
Good Practice
Cause and effect requires analysis. Known unknowns.
Ex: Software architecture, tax planning
Complex
Emergent Practice
Cause and effect only clear in retrospect. Unknown unknowns.
Ex: Culture change, market disruption
Chaotic
Novel Practice
No cause and effect relationships. Crisis.
Ex: Natural disasters, cyberattacks
Disorder
Gather Information
Unclear which domain applies. Need more context.
Ex: New situations, ambiguous problems