You're the new manager of "Speedy Slice." Customers are complaining about late deliveries! Your mission: Fix the process using the DMAIC framework.
1. DEFINE
It's your first day. The phone is ringing with complaints. What's the *very first* thing you do?
2. MEASURE
Okay, you've Defined your goal (<= 30 min). Now... how do you find the *real* problem?
3. ANALYZE
You've Measured for a week and have a mountain of data! 📈 You suspect a few key issues are causing *most* of the delays. What's the best tool to confirm this?
4. IMPROVE
Your Analysis is clear: The Pareto Chart shows "order-taking errors" (wrong addresses) are the #1 root cause. Time to Improve! What's your move, boss?
5. CONTROL
It worked! Your new system Improved the process. Average delivery times are down to 28 minutes! 🎯 ...Now what?
You Saved the Pizza Shop! 🏆
You successfully used all five stages of DMAIC to make a real, lasting improvement!
D - Define: You set a clear, specific goal (under 30 min).
M - Measure: You gathered data to find the *real* baseline.
A - Analyze: You used a Pareto chart to find the *root cause*.
I - Improve: You implemented a solution that fixed the root cause.
C - Control: You created a control chart to lock in your gains!