📊 Quality Management • Chapter 13

Control Chart Quest

Spot the out-of-control signals before defects reach customers!

☕ Coffee Cup Fill Weight Sample 1/20

You're monitoring the fill weight of medium coffee cups. Each sample is the average of 5 cups.

Target (X̄)
12.0 oz
UCL
12.5 oz
LCL
11.5 oz
📈 X̄ Control Chart
Current Sample Average
⚠️ Pattern detected! 7 consecutive points above center line
Score
0
0
Correct
0
Incorrect
🚨 Out of Control Signals
1️⃣ Beyond Control Limits
Any point above UCL or below LCL
7️⃣ Run Rule
7+ consecutive points on same side of center line
📈 Trend Rule
7+ points continuously increasing or decreasing
💡 The Key Insight

Common cause variation is random and expected—the process is "in control."

Special cause variation signals something changed—investigate before defects pile up!

Practice Operations: Quality problems in production lead to rejected shipments and damaged reputation. Catching issues early saves money!