You've been hired as VP of Operations at a struggling company. Run a full DMAIC improvement cycle. Every decision costs money, takes time, and has real consequences. Choose your industry:
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QuickBite Burgers
Service — Fast Food
Customer complaints spiking. Order accuracy tanking. Drive-through times ballooning past 8 minutes.
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Metro General ER
Service — Healthcare
Patient wait times at 4+ hours. Medication errors rising. Staff burnout causing turnover.
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VoltTech Electronics
Manufacturing
Circuit board defect rate at 4.2%. Warranty returns costing $1.8M/month. Customers switching to competitors.
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SkyPath Airlines
Service — Aviation
On-time departures at 68%. Baggage mishandling rate 3x industry average. NPS score plummeting.